What Our Customers Are Saying

“Incivility is a pandemic in our workplaces, ranging from inconsiderate behaviours to bullying. Its impact is enormous: disengagement; loss of creativity and productivity; and sick leave, benefit and turnover costs. This book is both a call to action, and a prescription for what needs to happen. It will appeal to all with its accessible language and clarity of articulation. As a senior HR leader, I think it will be of tremendous value to human resource practitioners, both from the perspective of learning but also practical tools.”

“A clear voice from someone who clearly knows, first-hand, the costs of bullying in today’s workplace. This easy-to-read and practical handbook should be essential reading for every human resources practitioner and organizational leader. Readers will learn what bullying is and isn’t, and gain insights into the first critical steps to preventing and addressing workplace harassment effectively.”

“Any of us who work in organizations are well aware of the issue of harassment and bullying in the workplace. Paul Pelletier offers us a rich insight into both the individual and institutional practices which contribute and maintain such behavior. Most importantly, Pelletier offers strategic approaches for dealing with these issues, as well as the toxicity which they create. The book makes an important contribution to organizational practice and theory.”